Kia 2012 Optima Hybrid, Warranty And Consumer Information Manual, Page: 86 / 114

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New Jersey Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER NEW JERSEY LAW TO
A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS. FOR COMPLETE INFORMATION
REGARDING YOUR RIGHTS AND REMEDIES UNDER THE RELEVANT LAW, CONTACT THE NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT,
AT POST OFFICE BOX 45026, 124 HALSEY STREET, NEWARK, NEW JERSEY 07102, TEL. NO. (973)504-6226.”
The Lemon Law is a consumer protection law enacted by the New Jersey Legislature to assist consumers when they
purchase a new motor vehicle that develops repeated defects or lengthy unusable periods during the first two years or
24,000 miles (whichever comes first). A new motor vehicle is presumed a lemon if it has one or more defects that
continue to exist after three attempt at repairs, OR after the vehicle has been out of service for a total of 20 cumulative
calendar days. The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer
and specific remedies when the uncorrected defect substantially impairs the use, value or safety of the new vehicle.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF NEW JERSEY