Kia 2012 Optima Hybrid, Warranty And Consumer Information Manual, Page: 59 / 114

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District of Columbia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must resort to the Board of Consumer Claims
Arbitration prior to initiating court action.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below or an
authorized Kia dealer of the problem with your vehicle within 18,000 miles of operation or two years following the
original delivery of the vehicle, whichever is earlier.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA