Kia 2012 Optima Hybrid, Warranty And Consumer Information Manual, Page: 51 / 114

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California Consumer Notice
1. Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better
Business Bureaus (4200 Wilson Boulevard, Arlington, Virginia 22203) through local Better Business Bureaus. BBB
AUTO LINE and Kia have been certified by the Arbitraiton Certification Program of the California Department of
Consumer Affairs.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the
appropriate BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name
and Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or
complaint. You will also be asked to provide the approximate date of your acquisition of the vehicle, the vehicle's
current mileage, the approximate date and mileage at the time your problem was first brought to the attention of Kia
or one of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not
wish to participate in mediation, eligible customers may present their case to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued 40 days from the time your complaint is filed (47 days if you
did not first contact Kia about your problem), or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
Note. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by
California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301
et seq. If you choose
to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22 or Title I of
the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.
NOTICE TO CONSUMERS STATE OF CALIFORNIA