Kia 2012 Optima Hybrid, Warranty And Consumer Information Manual, Page: 44 / 114

Consumer Affairs Procedures
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Both Kia Motors America and your Kia dealer are dedicated to serving all of your automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.
If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:
STEP 1 :
Discuss the situation with the dealership management. If a problem still exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.
STEP 2 :
If the problem has still not been addressed to your satisfaction, please contact our Kia Customer Assistance Center
using our toll free number:
1-800-333-4KIA(4542)
Kia Owner Satisfaction and Assistance