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Kia 2012 Optima Hybrid, Warranty And Consumer Information Manual, Page: 3 / 114

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Kia 2012 Optima Hybrid Warranty And Consumer Information Manual Download Page 3

1

Welcome ........................................................ 2

Warranty Coverage  ........................................ 3

New Vehicle Limited Warranty  ..................... 4

Hybrid System Warranty ...............................14

Anti-Perforation Limited Warranty  ............. 15

Federal Emission Control Warranty  ............ 17

California Emission Control Warranty  ........ 25

Replacement Parts and Accessories
Limited Warranty ......................................... 31

Scheduled Maintenance Record  .................. 35

Dealer Certification  ..................................... 39

When you need to talk to Kia and Roadside

Assistance .................................................... 40

T

able of Contents

Summary of Contents for 2012 Optima Hybrid

Page 1: ...Printing Oct 10 2011 Publication No UM 120 PS 003 Printed in Korea 2012 Warranty and Consumer Information Manual...

Page 2: ...Kia Dealer if warranty service is needed This manual should remain with your Kia Vehicle if you sell it so future owners will have this information Definitions As used in this manual unless otherwise...

Page 3: ...Perforation Limited Warranty 15 Federal Emission Control Warranty 17 California Emission Control Warranty 25 Replacement Parts and Accessories Limited Warranty 31 Scheduled Maintenance Record 35 Deal...

Page 4: ...is warranty and consumer manual details the warranties provided by Kia You should consult this manual and your Owner s Manual to ascertain the maintenance intervals you need to follow to maintain your...

Page 5: ...S IN SERVICE Service 10 000 20 000 30 000 40 000 50 000 60 000 70 000 80 000 90 000 100 000 150 000 WARRANTY TERM whichever comes first Federal California 24 000 12 000 12 000 80 000 24 000 50 000 50...

Page 6: ...replacement requested by you is covered by this New Vehicle Limited Warranty and if so b obtain cooperation from an Authorized Kia Dealer to conduct such repair or replacement without charge to you H...

Page 7: ...fined below the Power Train Limited Warranty begins upon expiration of the 60 month 60 000 mile Basic Limited Warranty Coverage and will continue to cover the following components up to 120 months or...

Page 8: ...Warranty remains in effect The Power Train Limited Warranty is not transferable to subsequent owners Vehicles Placed in Commercial Service The 120 month 100 000 mile Power Train Limited Warranty also...

Page 9: ...nt battery Refer to page 24 for Hybrid Battery Pack Coverage Brake and Clutch Linings Brake linings including pads and shoes and clutch linings are warranted for 12 months 12 000 miles whichever comes...

Page 10: ...years regardless of mileage when the repairs are performed by an Authorized Kia Dealer in Kansas 4 Limited Liability Liability under this warranty is limited solely to the repair or replacement of fa...

Page 11: ...to vehicle appearance caused by normal use and exposure corrosion to underlying metal when paint integrity is not consistently maintained Customer induced damage caused by fluid spills burns in carpet...

Page 12: ...d to be suitable for you or anyone else who uses your vehicle Normal Deterioration Replacement or repair of parts intended to wear including the friction wear parts of the brakes including brake pads...

Page 13: ...d any other expenses or damages Tires Tires are warranted by the tire manufacturers and not by Kia In the event that you need assistance please contact your Kia dealer or refer to the tire warranty pa...

Page 14: ...rranty Service You must take your Kia Vehicle along with this manual to an Authorized Kia Dealer in the United States during its normal service hours While any Authorized Kia Dealer will perform warra...

Page 15: ...YOUR KIA VEHICLE NO DEALER OR ANY AGENT OR EMPLOYEE THEREOF OR ANY OTHER PERSON IS AUTHORIZED TO EXTEND OR ENLARGE THESE WARRANTIES KIA MOTORS AMERICA INC SHALL NOT BE LIABLE FOR ANY ECONOMIC LOSS IN...

Page 16: ...d for the following HYBRID SYSTEM components is limited to 10 years from the date of original retail delivery or date of first use or 100 000 miles whichever occurs first Note For California Emissions...

Page 17: ...thorized Kia Dealer to conduct such repair or replacement without charge to you However Kia s obligation to do a and b requires you to contact the Kia Consumer Assistance Center and provide all materi...

Page 18: ...chemicals fertilizers deicing salt or other corrosive substances be sure that such materials are well packaged and sealed Any leakage of such materials will void this warranty where the leakage has oc...

Page 19: ...of which is not related to emission control A list of typical Emission Warranty Parts is set forth at the end of this warranty e Certified Part means a replacement part for a Kia Vehicle certified in...

Page 20: ...not exceed 96 months or 80 000 miles whichever occurs first if the failed Emission Warranty Part is listed in the 96 Month 80 000 Mile Emission Warranty Parts List at the end of this Federal Emission...

Page 21: ...the Authorized Kia Dealer selling the Kia Vehicle No dealer or any agent or employee thereof or any other person is authorized to extend or enlarge this warranty The Other Terms stated on page 12 of...

Page 22: ...ructions and b The Kia Vehicle fails to conform at any time during the term of this warranty to the applicable emission standards of the EPA as judged by an emission test approved by the EPA and c Suc...

Page 23: ...erformance of scheduled Maintenance Service and proper use in accordance with the Written Maintenance Instructions including but not limited to validated Scheduled Maintenance Record of this manual sh...

Page 24: ...with an explanation of the basis upon which the claim is being denied Failure to notify the Owner within such time period shall cause Kia to be responsible for repairing the Kia Vehicle free of charge...

Page 25: ...ages c Any repair of a Kia Vehicle on which the odometer mileage has been altered or on which the actual mileage cannot be readily determined When replacing the speedometer the Speedometer Replacement...

Page 26: ...haust Manifold Catalytic Assembly 8 80 Exhaust Pipe Catalytic Converter Assembly 8 80 Hybrid System Hybrid Battery Pack Assy 10 100 Battery Management System 10 100 Hybrid Power Control Unit 10 100 Mi...

Page 27: ...r first occurs 1 If your Kia vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Kia to ensure that your vehicle passes the inspection This is your emission con...

Page 28: ...esponsibilities you should contact Kia Motors America Inc Consumer Affairs Department at 1 800 333 4Kia or the California Air Resource Board at 9528 Telstar Avenue El Monte CA 91731 Coverage Kia Motor...

Page 29: ...ted part fails because of a defect Kia will repair or replace it at any authorized Kia dealer Any other parts damaged by the failure of a warranted part will also be repaired or replaced The repair an...

Page 30: ...AN EMERGENCY SITUATION SEE EMERGENCY SERVICE WARRANTY SERVICE MUST BE PERFORMED BY AN AUTHORIZED KIA DEALER Parts IT IS RECOMMENDED THAT ANY REPLACEMENT PARTS USED FOR MAINTENANCE OR FOR THE REPAIR OF...

Page 31: ...hin 30 days then repairs may be performed at any available service establishment or by the owner using any replacement part Kia will reimburse the owner for the owner s expenses including diagnostic c...

Page 32: ...lamps Gasket or Seals Wires Harnesses Connectors All Sensor Switches Solenoid Valves associated with the ECM Onboard Emission Diagnostic Device Malfunction Indicator Light and Bulb 8 80 Data Link Conn...

Page 33: ...acement requested by you is covered by Replacement Parts and Accessories Limited Warranty and if so b obtain cooperation from an Authorized Kia Dealer to conduct such repair or replacement without cha...

Page 34: ...limited warranty for the period of 36 months from the date of installation regardless of mileage During the first 12 months of the warranty period a defective Kia Genuine replacement battery will be r...

Page 35: ...ce are covered for 12 months unlimited miles A Kia Genuine Air Conditioning System installed by an Authorized Kia Dealer after the vehicle is first put into service is covered for 12 months 12 000 mil...

Page 36: ...eplacement date to an Authorized Kia Dealer in the United States during its normal service hours If you have any questions or need assistance regarding this warranty refer to When You Need to Talk to...

Page 37: ...or workmanship Alternatively for your convenience you have been provided with a vehicle maintenance Log booklet for your use in recording your Kia vehicle s maintenance You may use either to organize...

Page 38: ...e R O Number Date Authorized Signature Dealership Service 5 Mileage R O Number Date Authorized Signature Dealership Service 6 Mileage R O Number Date Authorized Signature Dealership Service 7 Mileage...

Page 39: ...R O Number Date Authorized Signature Dealership Service 11 Mileage R O Number Date Authorized Signature Dealership Service 12 Mileage R O Number Date Authorized Signature Dealership Service 13 Mileag...

Page 40: ...R O Number Date Authorized Signature Dealership Service 17 Mileage R O Number Date Authorized Signature Dealership Service 18 Mileage R O Number Date Authorized Signature Dealership Service 19 Mileag...

Page 41: ...Vehicle warrantor shall remedy free of charge to the customer under terms of the warrantor s emission performance warranty if this Kia Vehicle fails to pass an EPA approved emission test under BOTH o...

Page 42: ...ons and exclusions set forth in this manual More information regarding the services available under Kia s Roadside Assistance program is available in your Kia Vehicle s Owner s Manual These services g...

Page 43: ...e door jamb of the driver s door your vehicle s registration or proof of insurance card Kia Motors America reserves the right to limit or deny services or other benefits to any owner or driver when in...

Page 44: ...on arises that has not been addressed to your satisfaction we ask that you take the following steps STEP 1 Discuss the situation with the dealership management If a problem still exists contact the de...

Page 45: ...ite to Kia with the above information at Consumer Assistance Center Kia Motors America Inc P O Box 52410 Irvine CA 92619 2410 STEP 3 In the event that you believe Kia has been unable to satisfactorily...

Page 46: ...ine process are usually resolved within 40 days of your contacting the BBB If you have not contacted Kia Motors America Inc first regarding your complaint the arbitration process will take no longer t...

Page 47: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 48: ...es 40 44 of this book or contact Kia at the address or toll free number indicated below In addition in order to seek remedies under your state Lemon Law you must first 1 notify Kia at the address belo...

Page 49: ...to seek other remedies under your state Lemon Law and remedies which are not created by the Magnuson Moss Warranty Act you need not use BBB AUTO LINE although that option is still a available to you...

Page 50: ...Act you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll f...

Page 51: ...mate date of your acquisition of the vehicle the vehicle s current mileage the approximate date and mileage at the time your problem was first brought to the attention of Kia or one of our dealers and...

Page 52: ...written warranty that substantially impairs the use value or safety of the vehicle results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the noncon...

Page 53: ...s fees or consequential damages other than as provided in California Civil Code Section 1794 a and b 5 You are free to reject the decision issued by a BBB AUTO LINE Arbitrator If you reject the decis...

Page 54: ...emedies that are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free...

Page 55: ...ss Vehicle Information Model Year VIN Date of Purchase Mileage Servicing Dealer Number or Days Vehicle Has Been Out of Service Number of Times the Dealer Has Attempted to Repair the Same Condition Des...

Page 56: ...54 Colorado Consumer Notice...

Page 57: ...omers third party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40...

Page 58: ...ce administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free number indicated bel...

Page 59: ...INE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address o...

Page 60: ...ER SHALL REPLACE THE MOTOR VEHICLE WITH A COMPARABLE MOTOR VEHICLE OR ACCEPT RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND REFUND THE CONSUMER THE FULL PURCHASE PRICE INCLUDING ALL SALES TAX LICEN...

Page 61: ...orida Lemon law found in the glove compartment of your vehicle Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Bett...

Page 62: ...is not successful you will have the opportunity to present your case personally before an impartial arbitrator either in a telephone or in person hearing or through written submissions The arbitrator...

Page 63: ...chase of the vehicle Kia offers its customer third party arbitration through BBB AUTO LINE a dispute resolution process administered by the Council of Better Business Bureaus For further information r...

Page 64: ...ER MUST OFFER IN THIS STATE In order to exercise these legal rights you must first 1 notify Kia at the address below of the problem with your vehicle 2 provide Kia with an opportunity to repair it and...

Page 65: ...s for a total of thirty 30 or more business days In order to exercise these legal rights you must first 1 notify Kia at the address below by certified mail of the problem with your vehicle 2 provide K...

Page 66: ...4 5 13 19 Should you seek a replacement or refund under the Indiana Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service...

Page 67: ...RIGHTS AND OBLIGATIONS UNDER LEMON LAW CONTACT THE CONSUMER PROTECTION DIVISION OF THE IOWA ATTORNEY GENERAL S OFFICE AT CONSUMER PROTECTION DIVISION HOOVER STATE OFFICE BUILDING DES MOINES IOWA 5031...

Page 68: ...il registered mail or overnight service of the problem with your vehicle and 2 provide Kia an opportunity to repair it Should you have any concerns or questions regarding your Kia after you have conta...

Page 69: ...ered by the Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB...

Page 70: ...l of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For addi...

Page 71: ...repurchase under the Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party arbitration service administered by the Council of Better Business Bureaus Ho...

Page 72: ...ned within the Lemon Law s term of protection the manufacturer s express warranties or the three year period following the delivery date of the vehicle to the original consumer buyer or lessee or duri...

Page 73: ...626 8848 Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law you must first resort to BBB AUTO LINE or arbitration through the state run program prior to initiating...

Page 74: ...mail return receipt requested of the problem with your vehicle and 2 provide Kia an opportunity to repair it Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resoluti...

Page 75: ...year of 15 000 miles whichever comes first after original delivery AND C the manufacturer has been notified of the defect s and given one final repair attempt of no more than seven business days IF T...

Page 76: ...0 1 888 283 3757 Kia offers its customers arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB A...

Page 77: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 78: ...t or repurchase under your state Lemon Law you must use BBB AUTO LINE prior to initiating court action However if you choose to seek other remedies that are not under your state Lemon Law you need not...

Page 79: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 80: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 81: ...Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information ab...

Page 82: ...Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information ab...

Page 83: ...uncil of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For...

Page 84: ...hase price plus incidental damages less a reasonable allowance for use In order for a repair attempt to qualify you must obtain a written repair order Neither the manufacturer nor any agent of the man...

Page 85: ...ealer Kia offers its customers third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB A...

Page 86: ...e for a total of 20 cumulative calendar days The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer and specific remedies when the uncorrected defect substa...

Page 87: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Page 88: ...URN RECEIPT REQUESTED THEN YOU MAY BE ENTITLED TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE PLUS LICENSE AND REGISTRATION FEES MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN D...

Page 89: ...ty arbitration service administered by the Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE althou...

Page 90: ...ose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review p...

Page 91: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Page 92: ...1345 75 OF THE REVISED CODE Should you seek a replacement or repurchase under Ohio Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party complaint resol...

Page 93: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Page 94: ...are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44 of this book or conta...

Page 95: ...chever comes first The law states that it is reasonable for the dealer manufacturer or its agent to make up to three separate attempts to correct the same defect After three unsuccessful repair attemp...

Page 96: ...s However if you choose to seek remedies that are not created by the Pennsylvania Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information abo...

Page 97: ...e BBB AUTO LINE is a third party arbitration service administered by the Council of Better Business Bureaus However if you choose to seek remedies that are not created by your state Lemon Law you need...

Page 98: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 99: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 100: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Page 101: ...LINE a dispute resolution service administered by the Council of Better Business Bureaus BBB to equitably resolve your concerns This service is offered at no cost to you BBB AUTO LINE decision is bind...

Page 102: ...l of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For addi...

Page 103: ...the first repair occuring under the express warranty or 2 this vehicle has been out of service for repair for a cumulative total of thirty 30 calendar days within the express warranty A written repai...

Page 104: ...Service TTY TDD 1 800 253 0191 www state vt us atg Lemon htm Kia offers its customer third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better B...

Page 105: ...stered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free number indicated below In add...

Page 106: ...ered by the Council of Better Business Bureaus prior to initiating court action For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address of toll fre...

Page 107: ...o seek other remedies that are not under your state Lemon law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages...

Page 108: ...218 0171 Should you seek a replacement or refund under the Wisconsin Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service...

Page 109: ...k other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44...

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