Keysight N1913, Service Manual, Page: 138 / 141

7 Contacting Keysight Technologies
138 Keysight N1913/1914A Service Guide
Returning Your Power Meter for Service
Use the information in this section if you need to return your power meter to
Keysight Technologies.
Packaging the power meter for shipment to Keysight for service
– Fill in a blue service tag (available at the end of most hardcopy Keysight
Service Guides ) and attach it to the power meter. Please be as specific as
possible about the nature of the problem. Send a copy of any or all of the
following information:
– Any error messages that appeared on the power meter display.
– Any information on the performance of the power meter.
– Use the original packaging materials or a strong shipping container that is
made of double-walled, corrugated cardboard with 159 kg (350 lb) bursting
strength. The carton must be both large enough and strong enough to
accommodate the power meter and allow at least 3 to 4 inches on all sides of
the power meter for packing material.
– Surround the power meter with at least three to four inches of packing
material, or enough to prevent the power meter from moving in the carton. If
packing foam is not available, the best alternative is SD-240 Air Cap TM from
Sealed Air Corporation (Commerce, CA 90001). Air Cap looks like a plastic
sheet covered with 1-1/4 inch air filled bubbles. Use the pink Air Cap to reduce
static electricity. Wrap the power meter several times in the material to both
protect the power meter and prevent it from moving in the carton.
– Seal the shipping container securely with strong nylon adhesive tape.
– Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure
careful handling.
– Retain copies of all shipping papers.
CAUTION
Power meter damage can result from using packaging materials other than
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the power meter or prevent it
from shifting in the carton. Styrene pellets cause power meter damage by
generating static electricity and by lodging in the rear panel.