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User’s and Service Guide U3047-90002
U3047AE04
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
The standard product warranty is a
one-year return to Keysight Technologies
service warranty.
There are many other repair and calibration options available from the
Keysight Technologies support organization. These options cover a range
of service agreements with varying response times. Contact Keysight for
additional information on available service agreements for this product.
Contacting Keysight
Assistance with test and measurement needs and information
,
or finding a local Keysight office
,
is
available on the
Internet
at:
http://www.keysight.com/find/assist
Keysight PNA Series
-
Service & Support Home Page:
http://na.support.keysight.com/pna
To request service, please contact your local service center. In the US, call 800-829-4444.
For a listing of service centers worldwide, please visit us at
http://www.service.keysight.com
.
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine the warranty status of your unit.
Shipping Your Product to Keysight for Service or Repair
Keysight Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make a
backup copy of your critical test data located on the analyzer’s hard disk before
shipping it to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
•
To improve turn-around time, return your Test Set along with your PNA-X and cables to
Keysight so that we may verify the operation of the complete system.
•
Include a complete description of the service requested or of the failure and a description of
any failed test and any error message.
•
Remove and retain the front handles and all rack mount hardware. The analyzer should be sent
to Keysight in the same configuration as it was originally shipped.
•
Ship the analyzer using the original or comparable antistatic packaging materials.
•
Contact Keysight for instructions on where to ship your analyzer.