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Keysight U3042AM20 User’s and Service Guide
U3042AM20
Electrostatic Discharge Protection
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Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight
Technologies support organization. These options cover a range of service
agreements with varying response times. Contact Keysight for additional
information on available service agreements for this product.
Contacting Keysight
Assistance with test and measurement needs, and information on finding a
local Keysight office are available on the Internet at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine the warranty status of your unit.
Shipping Your Product to Keysight for Service or Repair
IMPORTANT
Keysight Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make
a backup copy of your critical test data located on the analyzer’s hard disk
before shipping it to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or
repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Remove and retain the front handles and all rack mount hardware. The
analyzer should be sent to Keysight in the same configuration as it was
originally shipped.
— Remove and retain the front handles and all rack mount hardware. The
analyzer should be sent to Keysight in the same configuration as it was
originally shipped.
— Contact Keysight for instructions on where to ship your analyzer.
Summary of Contents for U3042AM20
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