Keysight Technologies P9241A, Startup Manual

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12 Keysight P9241/42/43A Oscilloscopes Startup Guide
2
Unpack and Inspect
Inspect for Damage
After unpacking an instrument, inspect it for any shipping damage. Report any
damage to the shipping agent immediately, as such damage is not covered by the
warranty.
Return an Instrument for Service
Should it become necessary to return an instrument for repair or service, follow
the steps below:
1
Review the warranty information shipped with your product.
2
Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information, go to
www.keysight.com/find/assist .
3
Write the following information on a tag and attach it to the malfunctioning
equipment:
• Name and address of owner. A P.O. box is not acceptable as a return
address.
• Instrument serial number(s). The serial number label is located on the
bottom panel of the instrument. The serial number can also be read from the
Soft Front Panel interface - after the hardware is installed.
• Description of failure or service required.
4
Pack the instrument in its original packaging. Include all cables. If the original
packaging material is not available, use anti-static bubble wrap or packing
peanuts and place the instrument in a sealed container and mark the container
-FRAGILE-.
5
On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
WARNING
DO NOT use these techniques for a static-safe work station when working on
circuitry with a voltage potential greater than 500 volts.
CAUTION
To avoid damage when handling an instrument, do not touch exposed connector pins.
NOTE
It is recommended that you return all the P924xA instrument and cables for repair and
calibration.