Keysight Technologies N5247B, Service Manual

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2-8 Keysight N5247B Service Guide
General Product Information
Keysight Support, Services, and Assistance
2-
If you do not have access to the Internet, please contact your Keysight field
engineer.
Shipping Your Analyzer to Keysight for Service or Repair
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Remove and retain the front handles and all rack mount hardware. The
analyzer should be sent to Keysight in the same configuration as it was
originally shipped.
— Ship the analyzer using the original or comparable packaging and antistatic
materials. Shipping the analyzer in anything other than the original or
comparable packaging and antistatic materials may result in
non-warranted damage.
— Contact Keysight for instructions on where to ship your analyzer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.
To contact Keysight for sales and technical support, refer to support links on the following
Keysight websites:
http://www.keysight.com/find (product specific information and support,
software and documentation updates) http://www.keysight.com/find/assist (worldwide contact
information for repair and service).
Keysight Technologies reserves the right to reformat or replace the solid
state drive in your analyzer as part of its repair. This will erase all user
information stored on the solid state drive. It is imperative, therefore, that
you make a backup copy of your critical test data located on the analyzer’s
solid state drive before shipping it to Keysight for repair
.