Keysight Technologies N2797A, User Manual

Page: 23 / 48

Using the Probe
1
N2797A User’s Guide 23
Returning the Probe for Service
If the probe is found to be defective we recommend sending it to an authorized service
center for all repair and calibration needs. Perform the following steps before shipping the
probe back to Keysight Technologies for service.
1 Contact your nearest Keysight sales office for information on obtaining an RMA number and
return address.
2 Write the following information on a tag and attach it to the malfunctioning equipment.
• Name and address of owner
• Product model number (for example, N2797A)
• Product Serial Number (for example, MYXXXXXXXX)
• Description of failure or service required
3 Protect the probe by wrapping in plastic or heavy paper.
4 Pack the probe in the original carrying case or if not available use bubble wrap or packing
peanuts.
5 Place securely in sealed shipping container and mark container as "FRAGILE".
Contacting Keysight Technologies
For technical assistance, contact your local Keysight Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit http://www.keysight.com/find/assist
Before returning an instrument for service, you must first call the Call Center at 1 (800)
829-4444.
NOTE
Include probing and browsing tips if you feel the probe is not meeting performance
specifications or a yearly calibration is requested.
NOTE
If any correspondence is required, refer to the product by serial number and model number.