7
Getting Started
STEP 1. Unpack and Inspect the Network Analyzer Modules
Unpack the network analyzer modules from the shipping containers. Keep the
black plastic port protector and the shipping containers for possible reuse.
Inspect for Damage
After unpacking a network analyzer module, inspect it for any shipping
damage. Report any damage to the shipping agent immediately, as such
damage is not covered by the warranty.
CAUTION
To avoid damage when handling the network analyzer modules, do not touch exposed
connector pins.
How to Return an Instrument for Service
Should it become necessary to return a network analyzer module for repair or
service, follow the steps below:
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and
return address. For assistance finding Keysight contact information, go to
www.keysight.com/find/assist
(worldwide contact information for repair
and service).
3. Write the following information on a tag and attach it to the network
analyzer module:
• Name and address of owner. A P.O. box is not acceptable as a return
address.
• Network analyzer module serial numbers. The serial number label is
located on the side panel of the module. The serial number can also be
read from the Soft Front Panel (SFP) interface, after the hardware is
installed.
• Description of the service required or the failure.
4. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the
RMA number.
5. Ship the analyzer module using the original packaging materials. Shipping
the analyzer module in anything other than the original packaging may
result in non-warranted damage.
NOTE
In your correspondence, refer to the network analyzer module by serial number and by
model number.