Keysight Technologies AXIe Series, Troubleshooting Manual

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12 Keysight PXI/AXIe Chassis Troubleshooting Guide
Understand the Software Components
Understand the Software Components
To control the hardware components of the PXIe or AXIe chassis system, system
firmware must be up-to-date in the hardware. Keysight’s IO Libraries Suite and
software drivers need to be installed on the host controller. The following details
describe the software components required to communicate with the PXIe or
AXIe chassis system.
Required Keysight IO Libraries Suite
Keysight’s IO Libraries Suite is a collection of libraries and utilities that enable
you to connect your chassis to the host controller and run programs on the host
controller that interact with the chassis and modules. The IO Libraries Suite is
used with all Keysight instruments and is not specific to the PXIe or AXIe chassis.
Download the latest version from: www.keysight.com/find/iosuite . Remember to
always install IO Libraries Suite before installing any instrument driver software.
Also, always use the latest version of the IO Libraries Suite to avoid any
compatibility issues.
Required System Firmware and Software Drivers
It is important to understand the firmware (installed in the PXIe or AXIe chassis or
module) and the software driver (installed in the host controller) components in
order to troubleshoot the system. Having knowledge of these components help
you determine if there are any control issues in the system. The following
paragraphs describe the control components in a PXIe or AXIe system.
Both chassis and instrument module firmware and software driver version
information can be viewed in the Soft Front Panel (SFP) About dialog menu bar by
clicking Help

About or through the product’s IVI drivers. Details of the firmware
and software driver components are shown in the product user guides. The
revision history can be viewed at the product firmware and software driver
update websites.
Chassis Firmware
The chassis firmware is part of the chassis and controls the chassis lower-level
hardware components. Every chassis comes from the factory with firmware
installed in it. Firmware files contain multiple files for controlling various
components in the chassis. If any of these components are missing or not
updated to be compatible with the software drivers, communication issues may
result. The latest firmware and installation instructions are always available on
the product’s Keysight web page. Keysight recommends that you always use the
latest, most up-to-date firmware.