Kernau KFWD 8656144, User Manual

Page: 78 / 160

EN
78
CHAPTER 9: TROUBLESHOOTING
Repair of your machine should be carried out by an authorised service company. If your machine requires
repair or if you cannot solve an issue with the information provided below, then you should:
• Unplug your machine from the mains power supply.
• Turn off the water supply.
• Contact the nearest authorised service company.
FAULT POSSIBLE CAUSE TROUBLESHOOTING
Your machine
will not start.
It is not plugged in. Insert the plug into the socket.
The fuse is faulty. Replace the fuse.
Mains supply is cut off. Check the mains supply.
Start/Pause button is not pressed. Press the Start/Pause button.
The programme dial is in the Stop (off)
position.
Turn the program dial to the desired
position.
The door of your machine is not closed
properly.
Close the door of your machine.
Your machine
vibrates.
The feet have not been adjusted. Adjust the feet.
Transit bolts have not been removed. Remove the transit bolts from your machine
Your machine only has a small amount of
laundry inside.
This will not prevent the operation of your
machine.
Your machine is overloaded with laundry
or the laundry is not distributed evenly.
Do not overload your machine. Make sure
the laundry is spread out.
Your machine is located on a hard surface.
Avoid installing your machine on a hard
surface. When installing your machine,
leave a 2 cm gap between walls or hard
surfaces.
Excessive
foam is formed
in the detergent
drawer.
Drain hose is clogged or twisted. Check the drain hose.
Pump filter clogged. Clean the pump filter.
Excessive
foam is formed
in the detergent
drawer.
Too much detergent has been used
Press the Start/Pause button. To stop the
foam, dilute one tablespoon of softener into
1/2 litre of water and pour into the detergent
drawer. Press the Start/Pause button after
5-10 mins
Wrong detergent used.
Use detergents produced only for automatic
washing machines in your machine.