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Chapter 26
Technical support
Free email and telephone technical support is provided for
Kerio WinRoute Firewall
. For con-
tacts, see the end of this chapter. Our technical support staff is ready to help you with any
problem you might have.
You can also solve many problems alone (and sometimes even faster). Before you contact our
technical support, please take the following steps:
•
Try to look up the answer in this manual. Individual chapters describe features and
parameters of
WinRoute
components in detail.
•
If you have not found answers here, try to find it in the
Technical Support
section of
the Kerio Technologies website.
If you have not find answers to all your questions and you still intend to contact our technical
support, read through the following section which will provide you with a few guidelines.
26.1 Essential Information
To
send
a
request
to
our
technical
support,
use
the
contact
form
at
.
To be able to help you solve your problems the best and in the shortest possible time our tech-
nical support will require your configuration data and as clear information on your problem
as possible. Please specify at least the following information:
Description
Clearly describe your problem. Provide as much information on the problem as possible (i.e.
whether the issue arose after you had installed a new product version, after an upgrade, etc.).
Informational File
You can use the
Administration Console
to create a text file including your
WinRoute
configu-
ration data. Take the following steps to generate the file:
•
Run
WinRoute Firewall Engine
and connect to it through the
Administration Console
.
•
If you use dial-up, connect to the Internet.
•
In the
Administration Console
use the
Ctrl+S
keys.
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