Problem Cause Solution
Kettle not operating.
No Power.
Check kettle is plugged in.
Kettle unplugged.
Check kettle is correctly
located to the powerbase.
Kettle not switching off Kettle overfilled.
Check water level is not
automatically after
above the Max level.
boiling/Long switch
off time.
Lid not closed.
Check lid is closed correctly.
Water splashing out of Filter not fitted in
Always use the filter and do
spout area.
spout area.
not overfill above the Max
level.
Kettle switching on and Limescale/mineral
Check that the element is free
off during use or
build up on element
from scale.
switching off before
affecting operation.
Refer to “descaling” section
water boiled.
under care and cleaning.
Kettle stopped working Boil dry protection
Switch off and remove from
during operation.
operated due to
the powerbase.
insufficient water in
Allow to cool down before
the kettle.
refilling.
When the kettle has cooled
down the switch will reset
itself.
Check the water level is
above the minimum level.
If none of the above solve the problem see “Service & Customer Care”.
7
troubleshooting guide
