33
TROUBLESHOOTING GUIDE
Problem
Possible Causes
Solutions
The refrigerator
seems to make too
much noise.
The sounds may be normal for your
refrigerator.
Refer to the
Understanding Sounds You May
Hear
section for more information.
The icemaker is not
producing ice or not
enough ice.
New installation.
Wait 12 to 24 hours after icemaker
installation for ice production to begin. Wait
72 hours for full ice production.
The refrigerator is not connected to a water
supply or the supply shutoff valve is not
turned on.
Connect refrigerator to the water supply and
turn water shutoff valve fully open.
Reverse osmosis water filtration system is
connected to your cold water supply.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum
amount and result in icemaker issues. (Refer to
Water Pressure
section.)
Kink in the water source line.
A kink in the line can reduce water flow.
Straighten the water source line.
Ice demand has exceeded storage capacity.
The icemaker will produce approximately 100
cubes in a 24 hour period.
NOTE:
An extra ice bucket is provided in
the freezer section for additional storage
capacity.
The icemaker is not turned on.
Locate the icemaker ON/OFF switch and
confirm it is in the
ON
(
I
)
position.
There is something on the ice-detecting sensor. Foreign substances or frost on the ice-
detecting sensor can interrupt ice production.
Make sure the sensor area is clean at all times
for proper operation.
The temperature setting for the freezer is too
warm.
The recommended temperature for the freezer
compartment for normal ice production is
0°F. If the freezer temperature is warmer, ice
production will be affected.
The doors are opened often.
If the doors of the unit are opened often,
ambient air will warm the refrigerator which
will prevent the unit from maintaining the
set temperature. Lowering the refrigerator
temperature can help, as well as not opening
the doors as frequently.
The doors are not closing properly.
If the doors are not properly closed, ice
production will be affected. See “Doors will
not close completely” in the
Troubleshooting
section for more information.
Ultra Ice is not selected.
Ultra Ice
increases ice production by lowering
the freezer compartment temperature. Refer
to
Setting the Controls
for more information.
Refrigerator or
Freezer section is too
cold.
Controls are not set correctly for conditions.
If the temperature is too cold, raise the
temperature setting one increment at a time
(refer to the
Setting the Controls
section).
When changing control settings, wait 24 hours
before making additional adjustments.
