35
Problem
Possible Causes
Solutions
Icemaker is not
making enough ice
(continued).
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely.
If the doors are not properly closed, ice production
will be a
ff
ected. See the
Doors will not close
completely or pop open
section in
Parts & Features
Troubleshooting
for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
a
ff
ected.
Dispensing water
slowly.
Water
fi
lter has been exhausted.
It is recommended that you replace the water
fi
lter:
• Approximately every 6 months.
• When the water
fi
lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Reverse osmosis
fi
ltration system is
used.
Reverse osmosis
fi
ltration systems can reduce the water
pressure below the minimum amount and result in
icemaker issues.
If the problem persists, it may be necessary to contact
a plumber.
Low house water supply pressure.
The water pressure must be between 20 and 120 psi
(138 to 827 kPa) on models without a water
fi
lter and
between 40 and 120 psi (276 to 827 kPa) on models
with a water
fi
lter.
If the problem persists, it may be necessary to contact
a plumber.
Not dispensing ice.
Doors are not closed completely.
Ice will not dispense if any of the refrigerator doors
are left open.
Infrequent use of the dispenser.
Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them
from properly dispensing. Check the ice bin for ice
cubes clumping/sticking together. If they are, break up
the ice cubes to allow for proper operation.
The delivery chute is clogged with
frost or ice fragments.
Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is locked.
Press and hold the
Lock
button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
to begin making ice. Make sure that the shuto
ff
(arm/
sensor) is not obstructed.
Once the ice supply in the bin has been completely
exhausted, it my take up to 90 minutes before
additional ice is available, and approximately 24
hours to completely re
fi
ll the bin.
ICE & WATER
TROUBLESHOOTING GUIDE
