34
TROUBLESHOOTING GUIDE
Problem
Possible Causes
Solutions
Food is freezing
in the refrigerator
compartment.
Food with high water content was
placed near an air vent.
Rearrange items with high water content away from
air vents.
Refrigerator temperature control is set
incorrectly.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the
Setting the Controls
section for
more information.
Refrigerator is installed in a cold
location.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).
Frost or ice crystals
form on frozen food
(outside of package).
Door is opened frequently or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost
and condensation. To lessen the e
ff
ect, reduce the
frequency and duration of door openings.
Door is not closing properly.
Refer to the
Doors will not close correctly or pop
open
section in the Troubleshooting section.
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings. If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the
Setting the Controls
section for
more information.
Frost or ice crystals
on frozen food
(inside of sealed
package).
Condensation from food with a high
water content has frozen inside of the
food package.
This is normal for food items with a high water
content.
Food has been left in the freezer for
a long period of time.
Do not store food items with high water content in the
freezer for a long period of time.
Icemaker is not
making enough ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 100 cubes in
a 24 hour period.
House water supply is not connected,
valve is not turned on fully, or valve is
clogged.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shuto
ff
valve
fully open.
If the problem persists, it may be necessary to contact
a plumber.
Water
fi
lter has been exhausted.
It is recommended that you replace the water
fi
lter:
• Approximately every 6 months.
• When the water
fi
lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply pressure.
The water pressure must be between 20 and 120 psi
(138 to 827 kPa) on models without a water
fi
lter and
between 40 and 120 psi (276 to 827 kPa) on models
with a water
fi
lter.
If the problem persists, it may be necessary to contact
a plumber.
Reverse Osmosis
fi
ltration system is
used.
Reverse osmosis
fi
ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to
Water Pressure
section.)
Tubing connecting refrigerator to
house supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water
fl
ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
COOLING/ICE & WATER
