9. Warranty and After-sales Service
RA-620/RA-600
47
9. Warranty and After-sales Service
1.
Warranty Period
One (1) year from the date of receipt of this product or the date of installation by KEM service personnel or by
authorized personnel.
2.
Warranty Details, After-sales Service
This product passed the strict inspections of KEM and, except for consumables, KEM warrants this product, under
normal use, for one (1) year from the date of receipt of this product or the date of installation by KEM service
personnel or by authorized personnel. (In principle parts and consumables will be supplied for at least seven (7)
years after discontinuation of this product.)
Should an initial failure occur during the warranty period, KEM will decide whether to replace the product or to correct
defects.
This product can be repaired at user’s site by KEM service personnel or by authorized personnel. Note that
secondhand or pre-owned products are not covered by warranty.
3.
Exclusion
Warranty shall be void where:
any part is replaced or any repair or remodeling is performed by unauthorized personnel;
unauthorized service parts, spare parts and/or consumables are used;
the user does not follow the instructions for installation, correct use, maintenance and/or storage, resulting in
malfunction;
the user does not follow the ranges and/or conditions stated in the product brochure, flyer or specifications;
periodic checks and/or maintenance is not performed;
breakage and/or malfunction is caused by careless handling such as, but not limited to, exposing to or
submerging in water, or dropping down;
breakage and/or malfunction is caused by excessive force applied to glassware or plastics;
malfunction or leakage is caused by sample properties (corrosivity, solid materials, etc.);
malfunction is caused by any device, part and/or chemical other than those supplied by KEM;
overuse has led to fatigue or wear of parts;
items are consumables or wearing parts;
this product has been moved or transported to another place once accepted and installed;
breakage and/or malfunction is caused by conditions beyond control of KEM including, but not limited to Acts
of God such as fire, earthquake, lightning strike, flood, etc.;
parts including, but not limited to the touchscreen LCD, are broken due to improper or inadequate handling
such as spilling chemicals;
items are consumables, accessories or wearing parts, or parts which are in direct contact with samples and/or
reagents and are considered consumables due to normal wear.
KEM is also unable to offer warranty and related services of repairs and maintenance checks of any kind once
specifications, capability, features and/or functions of this product as well as its parts are changed, altered or
remodelled by unauthorized personnel.
4.
Disclaimer
KEM is not held liable, during or after the warranty period, regardless of whether loss or damage is caused by any
event beyond control of KEM, or it is the user’s opportunity loss and/or lost earnings caused by failure or malfunction
of KEM products, or with or without predictability of KEM, for loss or damage resulting from a particular reason,
secondary loss or damage, accident compensation, damage to products other than those supplied by KEM, and any
other incidental compensation.
KEM is also not held liable for physical and/or economic loss or damage resulting from the use of KEM products, or
loss of stored data during repair or servicing of such product.
Summary of Contents for RA-620
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