Keithley KPCI-PDISO8A, User Manual, Page: 50 / 72

KPCI-PIO32IOA and KPCI-PDISO8A User’s Manual Troubleshooting 5-15
Technical support
Before returning any equipment for repair, call Keithley for technical support at:
1-888-KEITHLEY
Monday - Friday, 8:00 a.m. - 5:00 p.m., Eastern Time
An applications engineer will help you diagnose and resolve your problem over the telephone.
Please make sure that you have the following information available before you call:
If a telephone resolution is not possible, the applications engineer will issue you a Return
Material Authorization (RMA) number and ask you to return the equipment. Include the RMA
number with any documentation regarding the equipment.
When returning equipment for repair, include the following information:
•
Your name, address, and telephone number.
•
The invoice or order number and date of equipment purchase.
•
A description of the problem or its symptoms.
•
The RMA number on the outside of the package.
KPCI-PIO32IOA and
KPCI-PDISO8A board
configuration Model
Serial #
Revision code
Interrupt level setting
Number of channels ____________________
____________________
____________________
____________________
____________________
Computer
Manufacturer
CPU type
Clock speed (MHz)
MB of RAM
Video system
BIOS type ____________________
____________________
____________________
____________________
____________________
____________________
Operating system Windows version ____________________
Software package
Name
Serial #
Version
Invoice/Order # ____________________
____________________
____________________
____________________
Compiler
(if applicable) Language
Manufacturer
Version ____________________
____________________
____________________
Accessories
Type
Type
Type
Type
Type
Type
Type
Type ____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________