Models 707B and 708B Switching Matrix Reference Manual
Section 8: Troubleshooting guide
707B-901-01 Rev. A / August 2010
8-11
Contacting support
If you have any questions after reviewing this information, please contact your local Keithley
Instruments representative or call Keithley Instruments corporate headquarters (toll-free inside the
U.S. and Canada only) at 1-888-KEITHLEY (1-888-534-8453), or from outside the U.S. at +1-440-
248-0400. For worldwide contact numbe
(http://www.keithley.com).
When contacting Keithley, please have ready:
•
The serial number of the instrument.
•
The firmware revision of the instrument.
•
The model and firmware revision of all installed cards.
When you call, have the information available, and, if possible, be near the instrument.
Locating serial number or firmware revision
The serial number is on the rear panel of the instrument. You can also use the front panel
MENU
option to display the serial number and firmware version.
To display serial number or firmware revision on the front panel:
1. If the Model 707B or 708B is in remote mode, press the
EXIT (LOCAL)
key
once to place the
instrument in local mode.
2. Press
the
MENU
key.
3. Use the navigation wheel
to scroll to the
UNIT-INFO
menu.
4. Press
the
ENTER
key.
On the
UNIT INFORMATION
menu, scroll to the
SERIAL#
or
FIRMWARE
option and press the
ENTER
key. The Model 707B or 708B serial number is displayed.
Locating information on the installed cards
Press the
SLOT
key to scroll through the model numbers, descriptions, and firmware revisions of the
installed switching cards.
To identify installed switching cards from the web interface:
1. Select
the
Unit
page.
2. In the Report area, select the slots that you want information about.
3. Select
Firmware Revision
.
4. Click
Generate Report
. Information about the card is displayed below the button.
