Keenon Robotics W3, User Manual, Page: 30 / 96

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Robot (excluding consumable parts) 1 year
Consumable part: Omni - directional wheel 6 months
Consumable part: Power adapter 6 months
2.Warranty Conditions:
a) During the warranty period, product quality failures that occur under normal
use conditions.
b) The original factory label on the robot must be kept intact.
c) Provide a valid proof of purchase.
4. The following conditions do not meet the warranty conditions:
a) Unauthorized disassembly or modification without the guidance of Keenon.
b) The damage is not caused by the product's own problem.
c) Problems caused by force majeure such as lightning and fire, etc.
d) Damage caused by repair without official instructions or guidance.
e) Damage caused by forced operation when parts are aged or damaged.
f) Any failure or damage caused by the use of non - Keenon original parts for
repairs.
g) Change or tear off the label on the parts.
h) Damage caused by insufficient power or using a battery with quality
problem.
i) Damage caused by customer operation not in accordance with the product
manual (including but not limited to the following situations):
1) Damage to the battery caused by improper charging.
2) Robot failure caused by not setting according to the corresponding scene.
3) Damage to the robot caused by improper operation during
transportation.
4) Use hardware or sharp objects (such as decoration scraps, glass, iron nails,
etc.) to hit the robot to damage it.
5) Damage caused by spilling liquid into the robot.
6) The robot is damaged when the environment is higher than 45°C or lower
than 0°C.
7) Damage to the robot caused by using it in an environment with liquid or
viscous material on the ground.
8) Damage caused by placing objects (including children and pets) that
should not be used for delivery on the robot.
9) Wipe the contacts of the charging pile with a damp cloth or wet hands.