Keenon Robotics DINERBOT T3, User Manual, Page: 13 / 36

11
Troubleshooting
Troubleshooting of Exceptions and Faults
Faults Possible Causes and Solutions
Failure to boot properly
• Low battery. Use the charging pile or the
charger to charge the robot.
Failure to charge properly
• Repositioning of the charging pile. Please
return the charging pile to its original position.
• The charging pile is not connected to the
power supply. Please connect the charging pile
to the power supply.
• The charging pile is blocked. Please verify
that there are no obstructing objects within
0.5m in front of the charging pile and on all
sides.
The robot is unable to move properly
• Robot positioning has been lost. Please move
the robot to the charging pile to charge, and it
will be reset automatically.
• Image module failure. Make sure that the
image module is not obscured or defaced.
• Failure of LiDAR. Please check whether the
LiDAR is dirty.
Failure to play the voice
• The voice of the robot is turned off or the
volume is too low. Please reset the voice or
volume.
Failure to take the elevator
• Elevator failure. Please check to see whether
the elevator itself is faulty or anomalous.
• Network abnormality. Please check whether
the robot network and elevator box network are
online.
• Disconnection of the elevator box's power
supply. Please connect the E-BOX power cable
to the power supply.
* Please contact customer service personnel for further assistance if the aforementioned steps
did not help.