P30
Diagnostic options
FAQ V1.01
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© KEBA
4
Diagnostic options
This chapter provides in-depth information to help service technicians diag-
nose and troubleshoot.
It is recommended you perform the general measures for troubleshooting
first, see
3.1 General troubleshooting measures
Log file
Details about the error messages can be found in the log file (except for the
e-series). There the error history and detailed information about the errors
can be called up in the log file.
Depending on the device version, the log file can be downloaded in the fol-
lowing ways:
●
Via the web interface
●
With a USB stick (x-series only)
Via the web interface
●
P30 x-series: The log files can be viewed and downloaded in the "Sys-
tem" area under "Logging".
●
All other P30 series: The logging can be viewed in the web interface and
copied from there.
With a USB stick (x-series only)
An empty USB stick is required. For downloading, the USB stick must be
connected to the charging station. After this, the log files are automatically
loaded onto the USB stick. When the download is complete, the charging
station indicates that the USB stick can be removed.
Determination of the error group
The errors are displayed in the log file via an error code. The position on the
far right of the error code indicates to which error group an error code be-
longs. The error group can be calculated from the error display on the LED
bar.
Each segment on the LED bar has a specific significance:
LED segment
Value
S1
8
S2
4
S3
2
S4
1
