KaVo ORTHOPANTOMOGRAPH OP 3D Pro, Service Manual, Page: 126 / 192

7 Error codes and troubleshooting
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7.3 Reporting problems to technical support
If you need to contact technical support, please gather the
information listed below. This information is absolutely
crucial for diagnosing the problem.
Problem Description
Describe the problem in as much detail as possible:
• Problem statement
• Unit serial number
• Unit software release number
• IAM version used in workstation (see Program and
Features under Control Panel)
• Imaging software used
Type of problem Needed type of information
Image quality Problem description
Exported example images
Screen shot from the imaging app.
Raw files
Image acquisition driver logs
s2terminal log
X-ray unit errors Problem description
s2terminal log
Image acquisition driver logs
GUI logs (if related to GUI)
Video or photos if relevant
X-ray unit errors
Calibration problems
Problem description
s2terminal log
Image acquisition driver logs
Raw files
Video or photos if relevant
Connectivity problems Problem description
s2terminal log
Image acquisition driver logs
I'm not sure Problem description
s2terminal log
Image acquisition driver logs
Raw files
GUI logs
Video or photos if relevant