KASTOR Melody 1150, Installation And User Manual

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5. Troubleshooting
The fireplace leaks smoke right after installation or after long term use:

The chimney's length must be over 3.5 m with a surface are of 120
–180 cm²

Is the damper plate open? Open the chimney's damper plate.

Check whether the chimney has been swept and that there are no obstructions in it. Remove
obstructions/sweep chimney.

External circumstances, such as a nearby house or park may influence the chimney's draught
properties. Lengthen chimney.

Check the seals of the exhaust flue connection. Reseal the attachments.

During the ignition phase and the proper heating, a suitable humidity for the firewood is 15-20 %.
Use sufficiently dry wood.

The apartment has devices that cause low air pressure such as air conditioning or a range hood.
Turn these off or open a window during the ignition phase.

The chamber above the flame regulator plate has not been cleaned after the chimney sweeping.
Remove the insulation plates from the furnace and clean it.

Is the combustion air regulator open? Open the regulator and grate completely for the ignition
phase.

A wind gust may weaken the draught for a moment.
A lot of soot accumulates on the glass:
Some soot always accrues during use. Reasons for strong soot accumulation may be:

The wood is moist and produces a lot of smoke.

The burn temperature is too low, which means that draught is weak and the wood burns badly and
produces soot.
Light and run the fireplace according to instructions, that is use enough wood during burning. Add
wood on the embers to get quick ignition. See that the wood humidity is correct.
We thank you for your confidence in Helo products.
6. Warranty and manufacturer identification
WARRANTY
Helo products are of high quality and reliable. For its fireplaces, Helo grants a 5 year warranty
covering manufacturing flaws.
This warranty does not cover any damage incurred through incorrect use that does not accord with
instructions. See chapter 3 of this manual.
MANUFACTURER
Helo OY, Tehtaankatu 5 - 7, 11710 Riihimäki,
Tel. (+35819) 764 360, e-mail: info@helo.fi
www.helo.fi