background image

LTE Wireless Router 

       

User Manual 

37 

 

Appendix:    Frequent Asked Questions   

This chapter offers some suggestions to solve problems you might encounter. The 

potential problems are divided into 3 categories:

 

Power, Hardware Connections, and LEDs; 

Device Access and Login; Internet Access. 

1. Power, Hardware Connections, and LEDs 

 

None of the LEDs are on when power on the router. 

 
 

Please make sure what you use is the power adaptor attached with the router package 
and checks the connection between the AC power and router.   
 
 

 

LAN LED does not turn on after connect Ethernet cable. 

 

 

Please make sure Ethernet cable is connected hub/PC and router correctly. Then please 
make sure the PC/hub have been power on. 
Please make sure that you use parallel network cable to connect UpLink port of hub, or 
use parallel network cable to connect PC. If connect normal port of hub (not UpLink 
port), you must use cross-cable. Please make sure that your network cables meet the 
networking requirements above. 

 
 

2. Device Access and Login 

 

I forgot the IP address for the router. 

 

 

1.

 

The default IP address is 

192.168.1.1

.   

2.

 

If you changed the IP address and have forgotten it, you might get the IP address of 
the router by looking up the IP address of the default gatewayyou’re your 
computer. To do this in most Windows computers, click 

Start

 >

 Run

, enter 

cmd

, and 

then enter 

ipconfig

. The IP address of the 

Default Gateway

 might be the IP address 

of the router (it depends on the network), so enter this IP address in your Internet 
browser. 

3.

 

If this does not work, you have to reset the device to its factory defaults. 

 
 

Summary of Contents for KW9621B

Page 1: ...LTE 11N 300Mbps Wireless Router KW9621B...

Page 2: ...FAULTS 3 1 5 WARNINGS AND CAUTIONS 3 2 HARDWARE DESCRIPTION 4 3 HARDWARE INSTALLATION 7 4 PC CONFIGURATION GUIDE 9 5 WEB BASED MANAGEMENT GUIDE 10 5 1 SETTING PAGE 10 5 2 INTERNET ACCESS CONFIGURATION...

Page 3: ...LTE Wireless Router User Manual 1 POWER HARDWARE CONNECTIONS AND LEDS 37 2 DEVICE ACCESS AND LOGIN 37 3 INTERNET ACCESS 38...

Page 4: ...nna for a Wi Fi connection that is consistent and reliable 300Mbps Wi Fi speed makes lag free connection for notebooks and smart phones The KW9621B Wireless Router uses Broadcom s CPE solution that fu...

Page 5: ...Management Support Web Based GUI Upgrade or update via FTP HTTP Command Line Interface via Telnet Diagnostic Test Firmware upgrade able for future feature enhancement 1 1 5 Operating System Support WI...

Page 6: ...ernet PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 TCP IP protocol on each PC Web browser such as Microsoft Internet Explorer Mozilla Firefox or Apple Safari 1 4 Factory Default...

Page 7: ...Off No LAN link via LAN port WIFI Green On The wireless module is ready and idle Blinking Data transmitting or receiving over WLAN Off The wireless function is off WPS Green On WPS connection is esta...

Page 8: ...C s Ethernet port or to the uplink port on your hub switch using a RJ 45 cable WiFI Turn 2 4 G WiFI on or turn it off by this button RESET System reset or reset to factory defaults WPS A convenient wa...

Page 9: ...E Wireless Router User Manual 6 Bottom Panel The SIM card and battery interface is positioned at the bottom of this router and the SIM card slot is under the battery slot Insert Battery Insert SIM car...

Page 10: ...r follow the instructions below 1 Gently insert an active SIM card from your service provider into the SIM card slot on the bottom of the router 2 Connect the LAN port of the router to a PC with netwo...

Page 11: ...LTE Wireless Router User Manual 8 Note Any LAN port LAN1 LAN4 can be configured as a WAN port Diagram...

Page 12: ...r 3 Go to Control Panel l View networks status Change adapter settings 4 Right click Ethernet select Properties then double click internet protocol version 4 TCP IPv4 5 Select Otain an IP address auto...

Page 13: ...ny users will be to use DHCP server that is enabled by default on the Modem Router 5 1 Logon the Router Launch a web browser such as Internet Explorer and then use http 192 168 1 1 to log on to the se...

Page 14: ...n click Next 3 Change SSID known as your wireless name and set a wireless password by select Encryption after input your wireless key click Next If you want to disable your wireless network click Enab...

Page 15: ...LTE Wireless Router User Manual 12 5 Then you will see the following screen at Device Info If your SIM card is well and can be detected you will be able to connect to the Internet by LTE...

Page 16: ...oE PPPoE Setup 6 You will see the following screen at LTE Management You can check your SIM card status to see whether your SIM card works well 5 2 2 IPoE Setup 1 From Advanced Setup click Layer2 Inte...

Page 17: ...lowing screen 5 From Advanced Setup click WAN Service to configure a WAN service over the interface you selected 6 Click Add and you ll see the following screen 7 Click Next and you ll see the followi...

Page 18: ...lick Next If you choose Use the following Static IP address type in your IP address subnet mask and default gateway at WAN IP address WAN Subnet Mask and WAN default gateway address then click Next It...

Page 19: ...reless Router User Manual 16 10 Select WAN interface as the system default gateway Click Next 11 Get DNS server information from the selected WAN interface or enter static DNS server IP addresses Clic...

Page 20: ...ISP Click on the Apply Save button to save your configurations and reboot the GPON router 5 2 3 PPPoE Setup 1 From Advanced Setup Delete all the WAN Services and click Layer2 Interface and select ETH...

Page 21: ...elect a ETH port as you will You can select ENET1 ENET2 ENET3 or ENET4 port as the WAN interface and Default mode as connection mode 4 Click Apply Save and you ll see the following screen 5 From Advan...

Page 22: ...less Router User Manual 19 6 Click Add and you ll see the following screen 7 Choose the correct layer2 interface and click Next You ll see the following screen Select PPPoE as WAN service type then cl...

Page 23: ...LTE Wireless Router User Manual 20 8 Enter the user name and password that your ISP has provided to you Click Next...

Page 24: ...sary if you want to connect to the Internet Authentication method is default to Auto It is recommended that you leave the Authentication method in Auto however you may select PAP or CHAP if necessary...

Page 25: ...on to the device s built in PPPoE client you can enable this to pass PPPoE through in order to allow LAN hosts to use PPPoE client software on their computers to connect to the ISP via the device Each...

Page 26: ...service provider to the LAN computer That is the PC becomes a host belonging to the same IP subnet The gateway bridges the IP packets between WAN and LAN ports unless the packet is addressed to the g...

Page 27: ...Manual 24 11 Make sure that the settings below match the settings provided by your ISP Click on the Apply Save button to save your configurations and reboot the router 12 Then you will see the followi...

Page 28: ...5 2 4 LAN Settings From LAN Configure the router s IP Address and Subnet Mask for LAN interface In this page you can use DHCP Dynamic Host Configuration Protocol to control the assignment of IP addres...

Page 29: ...GMP traffic on a switch When enabled the switch will watch for IGMP messages passed between a host and a router and will add the necessary ports to its multicast table ensuring that only the ports tha...

Page 30: ...HCP server on the gateway Then input the IP address of the current DHCP server Click Apply and restart the gateway Configure the second IP address and Use this feature to create a public network on yo...

Page 31: ...selected The station will not discover this access point To connect a station to the access point the station must manually add this access point name in it s wireless configuration In Windows XP go t...

Page 32: ...if user is using WDS or multiple gateways Click Apply to save changes Country Drop down menu that allows selection of specific channel 5 3 2 Security This page allows you to configure security feature...

Page 33: ...open Security item from Wireless menu This web page offers nine authentication protocols for user to secure user s data while connecting to networks There are four selections including Open Shared 802...

Page 34: ...thod that is not as hard to break as the more recent WPA 802 1x In 802 1x also known as RADIUS a separate machine called an authentication server receives a user ID and password It grants or denies ac...

Page 35: ...ion supports WPA2 WPA encryption for devices capable of one or the other standard The gateway automatically detects whether a particular device can use WPA2 or WPA WPA2 AND WPA PSK This has WPA2 or WP...

Page 36: ...actual value WAN Interface used by TR 069 client Remember to choose the interface of PVC used for TR069 Connection Request User Name Username used to authenticate the CPE when making a connection to...

Page 37: ...d These two blanks should be typed in the same words 5 Click Apply Save 6 You will see the following screen Note If you want to cancel all modification that you do on the Router please select from Man...

Page 38: ...ll point after about 5 seconds 2 You can go to Restore Default at Management and click Restore Default Settings and wait until the router reboot it again Note After you have then completed the full re...

Page 39: ...Be sure that the firmware you want to update is the same product model as yours Do not turn off the power when the updating is not finished When it finished you can t turn back to the default version...

Page 40: ...er on Please make sure that you use parallel network cable to connect UpLink port of hub or use parallel network cable to connect PC If connect normal port of hub not UpLink port you must use cross ca...

Page 41: ...bnet as the router If there is a DHCP server on your network make sure your computer is using a dynamic IP address If there is no DHCP server on your network make sure your computer s IP address is in...

Page 42: ...etting range in NAT rules 4 Central Office equipment may have problem 5 The country or the wireless network type you selected is wrong My PC cannot browse Internet web page Please make sure DNS server...

Reviews: