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© 2018 Cardinal Health. All Rights Reserved.  CARDINAL HEALTH, the Cardinal 
Health LOGO are trademarks of Cardinal Health and may be registered in the 
US and/or in other countries. 01/2018 - H9818 - WF#2098506 

15 Hampshire Street 

800.962.9888 

 

 

Mansfield, MA 02048  

508.261.8000 

Kangaroo

TM

 Joey  

Enteral Feeding Pump 

QUICK  

REFERENCE  

GUIDE

FLUSHING MODE  

OPERATION

Programming and Menu 

Selection Buttons

Power Button

SYMPTOM PROBABLE CAUSE

CORRECTIONS

Hold Error

Pump in Holding mode 
for more than 10 minutes.

Press Continue to return to Holding screen, or press and hold the 
Power button to turn off. Several options are available from the 
Holding screen, such as Run and Adjust Settings.

Flow Error

Occlusion in pump-patient 
line (downstream occlusion).

Check for and correct the occlusion in the line between pump and 
patient. Replace Pump Set if error can’t be resolved. Check the valve 
pocket in the pump set loading area for dampness or dirt.

Feed Error

Empty bag or occlusion  
in bag-pump line
(upstream occlusion).

Check for empty bag and refill, or check for and correct the occlusion 
in the line between the pump and feed bag. Replace Pump Set if error 
can’t be resolved.

Pump Set  
Use >24 Hrs

Empty bag or occlusion  
in flush line.

Check for empty bag and refill, or check for and correct the occlusion 
in the line between the pump and flush bag. Replace Pump Set if error 
can’t be resolved.

Flow Error
Use > 24 Hrs

Pump Set in use beyond 
recommended length of time.

Informational warning message blinks on upper left of screen. It’s 
recommended that the Pump Set be replaced.

Pump Set
Dislodged

Pump Set not properly  
loaded to pump.

Check black ring retainer (MISTIC) and valve; reload Pump Set and 
restart pump to continue. Replace Pump Set if error can’t be resolved.

Battery Low

Battery charge too low.

Immediately plug pump into A/C outlet to recharge battery and to 
provide power for pump.

Rotor Error

Pump Set tubing not 
properly loaded on rotor,  
or other unusual rotor 
operating condition.

Check that the tubing is loaded on the rotor and that it’s not 
damaged, torn, etc. Reload tubing or replace Pump Set.

System Error

General error caused by 
many factors. See Manual 
for error list.

Power down pump and attempt restart to clear error. Call customer 
service, 800.962.9888, with screen code if error  
can’t be resolved.

For additional operating instructions and information, see the operating manual  

for the Kangaroo™ Joey Enteral Feeding Pump "Flushing Mode Operation."

Status LEDs

Red: Error

Yellow: Hold/Pause

Green: Normal Operation

Below are some of the probable causes of alarm conditions and how to correct them.

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