For further assistance, please contact [email protected]
4
1.6
Captis Device Troubleshooting Guide
SYMPTOM
MEANING
WHAT TO DO
x20
Device is on/ awake.
Device is working as it should,
leave device to collect data.
solid
Device connected to LTE
network.
Device is working as it should,
leave device to collect data.
no LED status
The device battery may be
depleted, or a device fault
may have occurred.
Use a different device and
contact the supplier.
x2 long + x8
short
No cellular registration
(connection to the network)
is being achieved.
Check network provider coverage
map to ensure the site is covered
by the LTE-M or NBIoT cellular
network.
If the area is covered, and the
device cannot connect, contact
the supplier.
x2 long + x1
short
Device cellular module
failed to boot.
Return the device to the supplier
if the issue persists.
Sensor connection not working
(not flashing the LED after LED
flash turned on in Captis
Configuration Toolset).
Connection wired
incorrectly.
Confirm that the sensor is
properly attached.
Contact support if issue persists.
Sensor readings not
uploading/appearing in Captis
Cloud.
Sensor not triggering.
Ensure the sensor can be
triggered by checking that the
sensor is securely installed.
Contact support if issue persists.
No cellular signal
Check Status and Cellular LED.
If flashing, complete
troubleshooting for a flashing
Cellular LED.
Contact support
if issue
persists.
For further support, please contact your Kallipr distributor.
For any additional enquiries please contact the Kallipr Support Team at [email protected].
