APPENDIX C: Guarantee
C2
C2 - Terms of guarantee
Kal-fire products, which are covered by this guarantee, have been
carefully made from high quality materials. If, despite this care, faults or
defects occur, the following guarantee stipulations apply:
1.
Before the appliance is installed, the authorised installer must
ensure that the flue gas duct is in good quality and in good working
order. The wood burning fireplace must be built in by authorised
installers, in accordance with the national and any regional
applicable legislations, and must be installed in accordance with the
installation instructions supplied with the Heat Pure.
2.
Kal-fire B.V. is not liable for the installation of the Heat Pure.
3.
The period of guarantee for Kal-fire wood burning built-in fireplaces
is five years, commencing on the date of purchase. This date must
be clearly and legibly stated on the invoice.
4.
Glass, sealings and the fire bricks or skamol plates are not covered
by this guarantee.
5.
This guarantee is only valid if the fireplace has been used normally
and only if wood has been used as fuel.
6.
The guarantee covers the replacement or repair of all defects,
identified by the manufacturer.
7.
The guarantee does not give any entitlement for compensation, in
case if the Heat Pure cannot be used.
8.
The renewal or replacement of parts that fall under the guarantee,
will not prolong the total term of the guarantee.
9.
If, within the period covered by the guarantee, a defect occurs as a
result of a manufacturing fault or faulty material, Kal-fire will send
the replacement part free of charge to the installer, without
compensation for the disassembly/assembly. Transport costs are for
the account of the user.
10.
If the installer is unable to remedy the defect/malfunction, he can
expressly request the assistance of Kal-fire (only in BENELUX
countries).
11.
The fireplace in its entirety, or parts of the fireplace, may only be
returned for inspection or repair after prior consultation. These
goods should be accompanied by a fully completed guarantee
document (Appendix C1) and the dated proof of purchase.
