109
Others
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General
Troubleshooting
Symptom
Possible Causes and Actions Taken
Reference
Page
I do not know the IP address
of the camera.
●
IP address "192.168.0.2" and subnet mask
"255.255.255.0" are set by default during factory
shipment.
●
If you have set the [IP Setting] to
A
DHCP
Enable
B
and if
you start the camera on the LAN where no
DHCP server exists, you can start the camera
with the factory default IP address.
●
If you have a PC connected to the same LAN,
you can search for the IP address using the
search tool from the PC.
Instructions
(IP Address
Settings)
I cannot display the Settings
page of the camera.
Check the current settings of Internet Explorer.
Also, if you are using a proxy server, set the proxy
server of the Internet Explorer.
Instructions
(IP Address
Settings)
I cannot install the Built-in
Viewer.
Check the current settings of Internet Explorer.
The Built-in Viewer consists of the ActiveX software
components.
When you use the Built-in Viewer in the first time,
the ActiveX software is installed. However, this
installation may be rejected by the Anti-virus
software settings. If it occurs, change the Anti-virus
software settings first, and then install the Built-in
Viewer.
–
A warning message appears
when I start the Built-in
Viewer.
–
When I install the Built-in
Viewer, the authentication by
VeriSign appears.
The Built-in Viewer has an electronic signature for
authentication by Verisign.
If PCs are connected to the Internet in the network
environment, the digital certificate of the Built-in
Viewer can be checked by VeriSign authentication.
–
TCP videos do not play.
●
The camera can transmit a maximum of 20
videos via TCP, and a maximum of 20 Built-in
Viewers can be connected to 1 camera. If you
need to monitor cameras in more places, use the
multicast streaming. Multicast streaming of
MPEG-4, JPEG, and H.264 is possible with this
camera. The number of streams depends on the
encoder setting.
●
If you set the JPEG Streaming to
A
Frame Rate
B
,
the frame rate requested by clients are kept but
the maximum number of streams is reduced.
Summary of Contents for VN-H237VPU
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