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GB-5
APPenDiX
error Message
Error message
Possible causes
What to do
no or Bad Signal
The aerial is not pointing properly.
Adjust aerial.
Check the cable from the aerial. If you cannot resolve the
problem, you may need to have your aerial and installation
tested by a professional.
the channel is
scrambled or not
available.
The channel has a signal, but no audio or video is
provided.
Confirm if the channel is currently on air.
The channel is for data broadcasting.
The channel cannot be viewed without the appropriate
model that supports data channels.
Viewing Card is not plugged in.
Insert Viewing Card.
Wrong Viewing Card is in use.
Insert the appropriate Viewing Card for the channel(s) you
wish to view.
Viewing Card is not plugged in correctly.
Reinsert Viewing Card; ensure that it is inserted correctly.
Viewing Card is damaged.
Contact your Viewing Card retailer or channel broadcaster
for a Viewing Card replacement.
Audio not available
The channel has a video signal, but no audio is
provided.
Press the VOL+/- button on your remote control to confirm
that the channel has audio options.
cAM (conditional
Access Module) not
installed.
CAM (Conditional Access Module) is not installed.
Insert CAM (Conditional Access Module).
CAM (Conditional Access Module) is not inserted
correctly
Reinsert CAM (Conditional Access Module).
CAM (Conditional Access Module) is not
recognized.
Insert a different CAM (Conditional Access Module) to
check if your existing module is working.
invalid cAM
(conditional
Access Module)
Wrong CAM (Conditional Access Module).
Insert the correct CAM (Conditional Access Module).
CAM (Conditional Access Module) is not inserted
correctly.
Remove and reinsert the CAM (Conditional Access
Module).
CAM (Conditional Access Module) is damaged
Replace CAM (Conditional Access Module).