When the unit is not working properly
Resetting this Unit
This unit is a microcomputer-controlled device. Electrostatic discharge,
external noise and interference (from a TV, a radio, etc.) might prevent it from
functioning properly. In that case, perform the steps below to reset this unit.
(The recorded data will not be erased.)
1
Open the terminal cover.
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Remove the power cord and all connecting cables.
2
Close the LCD monitor to turn off this unit.
3
Press the Reset button gently using an object with pointed tip.
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Reset Button
Charging
Unable to charge the battery.
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When the battery pack is fully charged, the lamp does not light up.
Be sure to charge using the supplied AC adapter. Using an AC adapter
that is not supplied with this camera may cause malfunction or damage of
the unit. Malfunction or damage of the camera arising from the use of an
AC adapter other than the one supplied is not covered in the warranty.
Check the connection, followed by disconnecting and reconnecting the
power bank cable.
Charging cannot be performed under low or high temperature
environments. Charge under the room temperature range of 10°C to 35°C.
(Under environments beyond the temperature range, charging may stop
to protect the battery pack.)
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Charging is not possible when the camera is turned on with “System” set
to “4K” or “High-Speed”.
The remaining battery display is not correct.
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If this unit is used for long periods of time in high or low temperatures, or
if the battery pack is repeatedly charged, the amount of remaining battery
may not be displayed correctly.
The battery runs out quickly even after charging.
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Be sure to charge using the supplied AC adapter. Malfunction in the unit
that occurred due to the use of an AC adapter other than the one provided
is not included in the warranty.
The performance of the battery will drop temporarily when the temperature
is -10°C to 0°C, this will cause the remaining recording time to shorten.
When the recording time becomes extremely short even when the battery
is fully charged, the battery needs to be replaced. Malfunction of the built-
in battery due to the conditions of storage or use and deterioration in its
performance over time are not covered by the warranty even during the
warranty period. Users will need to pay for servicing and repair in these
cases.
For more information, please consult your nearest service center.
Troubleshooting
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