Juniper OCX1100, Hardware Manual

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•
Your existing case number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC:
http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
http://www.juniper.net/support/requesting-support.html
.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Prevention of Electrostatic Discharge Damage on page 167
•
Packing an OCX1100 Switch or Component for Shipping
If you are returning an OCX1100 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in “Contacting Customer Support to Obtain Return Material
Authorization” on page 130 .
• Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See
“Contacting Customer Support to Obtain Return Material Authorization”
on page 130 .
• Ensure you understand how to prevent electrostatic discharge (ESD) damage. See
“Prevention of Electrostatic Discharge Damage” on page 167 .
This topic describes:
1.
Packing an OCX1100 Switch for Shipping on page 132
2.
Packing OCX1100 Switch Components for Shipping on page 133
131 Copyright © 2017, Juniper Networks, Inc.
Chapter 18: Contacting Customer Support and Returning the Chassis or Components