CHAPTER 18
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an OCX1100 Switch or Component for Repair or Replacement on page 127
•
Locating the Serial Number on an OCX1100 Switch or Component on page 128
•
Contacting Customer Support to Obtain Return Material Authorization on page 130
•
Packing an OCX1100 Switch or Component for Shipping on page 131
Returning an OCX1100 Switch or Component for Repair or Replacement
If you need to return an OCX1100 switch or hardware component to Juniper Networks
for repair or replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see
Serial Number on an OCX1100 Switch or Component” on page 128
2.
Obtain an Return Materials Authorization (RMA) number from JTAC as described in
“Contacting Customer Support to Obtain Return Material Authorization” on page 130
NOTE:
Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in
Switch or Component for Shipping” on page 131
.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
Related
Documentation
OCX1100 Switches Hardware Overview on page 3
•
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Copyright © 2017, Juniper Networks, Inc.
Summary of Contents for OCX1100
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