Juniper MX480, Hardware Manual

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Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
https://support.juniper.net/support/
.
If you are contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key for an existing case, or press the star (*) key to be routed
to the next available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
• When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
• Place individual components in antistatic bags.
• Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
Returning a Hardware Component to Juniper Networks, Inc.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
https://support.juniper.net/support/
.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
379 Copyright © 2019, Juniper Networks, Inc.
Chapter 6: Contacting Customer Support and Returning the Chassis or Components