• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
https://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.
Packing an EX9251 Switch or Component
IN THIS SECTION
Packing an EX9251 Switch | 162
Packing EX9251 Switch Components for Shipping | 163
If you are returning an EX9251 switch or component to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
• Followed all the steps listed in
Contact Customer Support to Obtain Return Material Authorization
.
• Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials. See
Contact Customer
Support to Obtain Return Material Authorization
.
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