19
Troubleshooting guide
Problem
Possible causes
Solution
Pedaling feels stiff
▪
Improper tire pressure (may be too low)
▪
Either the controller or battery or both are turned
off
▪
Battery is low
▪
Add air
▪
Make sure the display is lit up on the
controller and the lights are on on the
battery
▪
Charge battery
Pedal assist is not activated
▪
Battery is empty
▪
Are you overusing the battery? eg. Above or
below the operating temperature, and/or with
excessive cargo weight
▪
You’re pedaling over 32km/h
▪
You’re not pedaling
▪
Internal connections may be loose.
▪
Either the controller or battery or both are turned
off
▪
Motor temperature exceeds 100 degrees
▪
Check the battery and charge if needed
▪
Turn off the battery and bring indoors to
cool off. Try again later
▪
Check the speedometer, assistance is
only provided up to 32km/h
▪
You must pedal for the power-assist to
activate
▪
Contact a qualified technician or place of
purchase
▪
Make sure the display is lit up on the
controller and the lights are on on the
battery
▪
Turn off the battery and bring indoors to
cool off. Try again later
The battery loses it’s charge very fast
▪
The battery may be almost expired
▪
Contact the place of purchase to order a
new battery
The battery won’t charge
▪
Are the charger cords connected properly to the
battery and the wall?
▪
Make sure plugs are clean and fully
connected. If the battery still won’t
charge contact the place of purchase
Summary of Contents for Rapid-E
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