NORTHSTAR ECHO USER’S MANUAL
© 2018 JTECH Medical MN065_N
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To receive more accurate and efficient support please have the following information ready when you call
1. Name of clinic and support contact
2. Customer number
3. Date of purchase
4. Product name or type and Product serial number(s)
5. Description of the problem
If you are calling in regards to the Northstar software please also have the following:
6. Computer specifications
Product Return Policy
• New hardware may only be returned for credit within 15 days of receipt. No cash refunds will be issued.
• No returns of used or purchased demonstration inventory will be accepted.
• No software returns will be allowed after the seal on the software package is broken.
Hardware items returned for credit within 15 days will be subject to a 20% restocking fee*, provided the items
are in new condition and in the original packaging. If items require refurbishing or repair, the cost of service
or repair will be deducted from the amount of credit. A Return Material Authorization (RMA) number must be
obtained from JTECH Customer Service prior to returning any merchandise. When phoning or writing for an
authorization number to return merchandise, please provide the Customer Service Department with:
1. Your name or customer number as it appears on the invoice or packing slip.
2. Your telephone number and person to contact.
3. Your P.O. number if applicable.
4. The part or catalog number(s) and description.
5. The reason for the return.
JTECH reserves the right to refuse or to return-collect any merchandise sent back without prior authorization
from our Customer Service Department. Authorized returns must be shipped to:
JTECH Medical
7633 Main Street
Midvale, UT 84047
ATTN.: RMA# (insert number)
When returning merchandise, please include a copy of your original invoice or packing slip to ensure prompt
issuing of credit. Return the Northstar Echo component (including all accessories) postage paid and insured to
JTECH Medical.
Notice: JTECH Medical is not responsible for loss or damage during shipping.
Important Notice: JTECH will not accept any products without a JTECH issued RMA number.
*Restocking fee does not apply to government contracts.
