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© 2018 JTECH Medical MN065_N
INTAKE
EVALUATE
ANALYZE
REPORT
Authorized repairs must be shipped to:
JTECH Medical
7633 Main Street
Midvale, UT 84047
ATTN.: RMA# (insert number)
Notice: JTECH Medical is not responsible for loss or damage during shipping.
Customer Support
JTECH Medical provides customer support for all the products we sell. You may register up to three individuals
from your office to serve as eligible customer support contacts (this can be done anytime during your support
agreement). The three contacts are registered for the life of your support agreement. Please note that support
will only be available to the registered individuals from your office.
Support Policies
Hardware
Your hardware is shipped with a limited warranty (Please refer to the warranty section on page 23). You will
be charged for any hardware issues (repair, replacement, shipping, etc.), after the initial warranty time period.
You can buy extended warranties for your Northstar Echo hardware.
Please contact JTECH Medical Customer Service for more information on JTECH Guardian Hardware
Maintenance plans.
Northstar Software
One registered user is eligible to receive Northstar software support for six (6) months from the date of purchase.
Before Calling for Support
1. Refer to the device user’s guide in this manual first. This user’s guide was written to acquaint you
with the devices. The guide explains how to use the devices and how to review the data. Please read
through this documentation carefully.
2. Refer to the troubleshooting section in your documentation. Many hardware issues can be resolved
by referring to this section on page 18. Additional troubleshooting information can be found by
visiting our online customer support at http://help.jtechmedical.com
3. If your question deals with the optional software usage, refer to the software user’s guide in
this manual first. The user’s guide was written to acquaint you with the software. The Northstar
User guide explains how to install and use the Northstar program. Please read through this
documentation carefully.
4. If you are unable to solve your problem using the included documentation, please have a registered
support contact call JTECH Medical Customer Support at (385) 695-5000 or (800) 985-8324.
