Jeppesen Nobeltec SSHS, Owner'S Manual

Page: 45 / 48

APPENDIX B – NMEA 2000 INTERFACING
Jeppesen Marine
39
Prior to calling for an RMA, ready the following information:
• The product
Serial Number
• Date and place of purchase (
you will need proof of purchase for service
)
• Installation and use history
It is prudent to record the above information at the time of installation and to
update your
records any time the product is serviced
.
Note: Jeppesen Marine will
not repair any product
unaccompanied by an RMA.
B. Return the product (along with a copy of your
proof of purchase
and the
RMA
number
issued to you by Customer Service)
to the place where it was purchased
.
If your
supplier cannot be contacted or cannot supply service for any
reason, contact Jeppesen
Marine (see
Back Cover
for contact information).
3. RETURNING MATERIAL TO JEPPESEN MARINE:
Return your product to Jeppesen Marine ONLY if you cannot receive service from
your original
dealer as described in Step 2 – GETTING SERVICE on this page
.
From North America only:
A. Contact Jeppesen Marine to obtain an
RMA number
(see Step 2a above)
B. Pack the unit securely, in the original box if possible
Include on the package label
:
• The
Return Mailing Address
where the repaired unit can be sent
•
RMA number
•
Jeppesen Marine’s address
(
unless instructed to send elsewhere by a Jeppesen
Marine Customer Service employee
):
Jeppesen Marine – Attn: Service
15160 NW Laidlaw Road, Suite 100
Portland, Oregon 97229 USA
C.Include inside the package a
Cover Letter
including:
• The
RMA number
• Your
contact telephone number
• A copy of your
dated proof of purchase
• A complete description of the problem, including when it happens, what precedes it,
and any steps you have already taken to correct it
D. Ship the unit prepaid:
• COD shipments will be refused
• Shipments without an RMA number will be refused