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First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://jennair.custhelp.com
.
In Canada, visit
http://www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Troubleshooting
Problem
Possible Causes and/or Solutions
Nothing will operate
Has a household fuse blown or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Is the appliance wired properly?
See the Installation Instructions.
Oven will not operate Has a Delay Start been set?
See the “Timed Cooking” section.
Is the Button Lock set?
See the “Button Lock” section.
Is the Sabbath mode set?
See the “Sabbath Mode” section.
On double-oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven cannot
be set or turned on.
Oven temperature
too high or too low
Does the oven temperature calibration need adjustment?
See the “Oven Temperature Control” section.
Warm air coming
from oven vent
Warm air coming from the oven vent is normal. During a Self-Cleaning cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Display shows
messages
Is the display showing a letter followed by a number?
If a letter followed by a number reappears, call
for service.
Fan runs during
Bake function
It is normal for the convection fan and element to operate during Bake mode to enhance performance and
heat distribution.
Long preheat times
Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat
to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks
prior to preheating can help reduce preheat time.
Self-Cleaning cycle
will not operate
Is the oven door open?
Close the oven door all the way.
Has the function been entered?
See the “Self-Cleaning Cycle” section.
Has a Delay Start Self-Cleaning cycle been set?
See the “Self-Cleaning Cycle” section.
On double-oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven cannot
be set to self-clean.
Oven cooking results
not what expected
Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
Is the proper oven temperature calibration set?
See the “Oven Temperature Control” section.
Was the oven preheated?
See the “Baking and Roasting” section.
Is the proper bakeware being used?
See the “Bakeware” section.
Are the racks positioned properly?
See the “Positioning Racks and Bakeware” section.
Is there proper air circulation around bakeware?
See the “Positioning Racks and Bakeware” section.
Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
Is the proper length of time being used?
Adjust cooking time.
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
Are baked items too brown on the bottom?
Move rack to higher position in the oven.
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
Uneven browning
of baked items
See the “Positioning Racks and Bakeware” section.
Center the baking pan(s) on the rack and allow a minimum of 2" (5 cm) of clearance around all sides
of the pan(s).
Allow a minimum of 2" (5 cm) of clearance between the oven door and the front edge of baking pans.
Fan gets louder
during cooking mode
with the door open
If the oven door is opened during a cooking mode and left open for approximately 60 seconds, the cooling fan
will switch to a higher speed. You may experience higher noise during this time. When the oven door is closed,
the fan will switch back to its lower speed after approximately 60 seconds.
