Jeep 2013 Grand Cherokee, Operating Information Manual

Page: 376 / 408

IF YOU NEED ASSISTANCE
The manufacturer distributors are vitally inter-
ested in your satisfaction with their products
and services. If a servicing problem or other
difficulty should occur, we recommend that you
take the following steps:
Discuss the problem at the authorized dealer
with the dealer principal or the service manager.
Management personnel at the authorized
dealer are in the best position to resolve the
problem.
When you contact the distributor please provide
all of the following information:
•
Your name, address and phone number.
•
Vehicle Identification Number (this 17 digit
number is found on an etched plate or label,
located on the left front corner of the instru-
ment panel, visible through the windshield. It
is also available from your vehicle registra-
tion or title).
•
Selling and servicing authorized dealer.
•
Vehicle’s delivery date and current odometer
distance.
•
Service history of your vehicle.
•
An accurate description of the problem and
the conditions under which it occurs.
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