JDS Uniphase SmartClass E1, User Manual, Page: 124 / 144

Chapter 9 Troubleshooting
Getting Technical Assistance
108 SmartClass E1 Tester User’s Guide
Getting Technical Assistance
For the latest TAC (Technical Assistance Center) contact information, go to
www.jdsu.com or contact your local sales office for assistance. During off-
hours, you can request assistance by doing one of the following: leave a voice
mail message at the Technical Assistance number, e-mail the Germany Tech-
nical Assistance Center,
hotline.europe@jdsu.com , or submit your question
using our online Technical Assistance Request form at www.jdsu.com .
Resolving problems
If you are having trouble with the E1 Tester, the following sections describe
common problems and solutions. You should verify whether your problem is
listed here before contacting technical assistance.
The following section addresses questions that may be asked about
completing tests with the SmartClass. There are three sections included:
– General
– E1 testing
– Datacom testing
General testing
The following section addresses questions about testing in general using
SmartClass E1 or E1/Datacom Testers.
Issue
Batteries are fully charged, and the external power adapter is attached, but the
Batt LED on the unit is red.
Resolution
The charger has detected a fault condition. Turn the unit OFF, and then discon-
nect the external power adapter. Verify that the batteries installed in your unit
are NiMH batteries, and that they are installed in the proper orientation (see
Figure 12 on page 106 ). Always use JDSU recommended batteries in your
unit.
Issue
Batteries are not detected by the tester.
Resolution
The battery charge is depleted to such a degree that the tester can no longer
detect or charge them. Replace the batteries (see
“Recharging the batteries”
on page 104 .