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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
•
Put the earbuds back into the charging case, close the lid, and then open the lid
to power on again.
•
Recharge the earbuds (see
).
2.4Gh
z
pairing failed between earbuds and 2.4Gh
z
USB wireless
dongle
•
Move the earbuds closer to the dongle. If the issue remains, pair the earbuds with
the dongle again manually (see
).
No sound or poor sound
•
Make sure you have chosen
JBL Quantum TWS
as the default device in the game
sound settings of your PC, Mac or gaming console device.
•
Adjust volume on your PC, Mac or gaming console device.
•
You may experience obvious sound quality degradation when using the earbuds
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
In 2.4GHz wireless connection:
•
Make sure the earbuds and 2.4GHz wireless dongle are paired and connected
successfully.
•
The USB-A or USB-C ports on some gaming console devices may be incompatible
with JBL Quantum TWS. This is not a malfunction.
Summary of Contents for Quantum TWS
Page 1: ...TWS OWNER S MANUAL ...
