Chapter 2
OBTAINING SERVICE
SERVICE PROCEDURES
Basic Service Procedures
We are interested in your satisfaction. Only by having your complete confidence and satisfaction
with our product and its service can we assure our continued success as manufacturers of park
trailers. We have found that continuing a pleasant and effective relationship through our dealers is
equally as important as maintaining the technical excellence of our product. Your authorized dealer
will cordially assist you in providing service maintenance, selection of options and instructions
concerning the operation of your vehicle.
Should you have a problem with service, please follow these instructions in sequence.
1. Contact your selling dealer's service department for an appointment. Describe to the best of
your knowledge the nature of the problem.
2. Contact the owner or General Manager of the dealership if the initial attempt fails with the
service department.
3. If further assistance is needed contact:
Customer Relations Dept
.
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46540
Phone: 1-877-825-4782 or 1-574-825-0608
Business Hours: Monday - Friday 8:00 - 5:00 EST
Give all the above information as requested along with the serial number of the trailer in question
and we will make every attempt to resolve your problem.
If you are unable to locate an authorized Jayco dealer, or an authorized dealer for the
component needing service, please call our customer service office at 1-877-825-4782 or
1-574-825-0608 or contact your selling dealer for assistance.
NOTE: Service at a non-authorized Jayco dealer should have prior authorization. You will
be asked to return any mechanical parts replaced before reimbursement
consideration is made. Unauthorized or improper repairs may void the warranty on
that component.
Please keep your owner's manual, your copy of your warranty registration form and any
other related papers in your park trailer.
Please bear in mind that most problems arise from misunderstandings concerning warranty
coverage and service. In most instances, you will be referred to the dealer level and problems will be
resolved with the dealer's facilities and personnel.
CALIFORNIA LEMON LAW NOTICE: If you have determined that your trailer has
non-conformities under the California Lemon Law, you must provide written notice of the
claimed defects directly to Jayco, Middlebury, Indiana at the address for warranty service,
and permit Jayco to perform a final repair attempt.
Obtaining Service
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