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www.janitza.de
800-CT8-LP module
16. Service and maintenance
Your measurement device (module/component) goes
through various safety tests and is marked with a
seal before delivery. If a measurement device (mod-
ule/component) is opened, the safety tests must be
repeated. The warranty is only valid for unopened
devices (modules/components).
16.1 Repair
Repairs can only be carried out by the manufacturer.
16.2 Service
If questions arise which are not described in this user
manual, please contact the manufacturer.
To answer your questions, it is essential that you
provide the following information:
·Device designation (see rating plate).
·Serial number (see rating plate).
·Hardware version (see system display).
·Software release (see system display).
·Measured voltage and supply voltage.
·An exact error description.
16.3 Device adjustment
Devices (components/modules) are adjusted by the
manufacturer prior to outbound delivery. No readjust-
ment is required when the environmental conditions
are complied with.
16.4 Calibration interval
A recalibration is recommended after about 5 years.
Contact the manufacturer or an accredited laborato-
ry for calibration.
16.5 Firmware update
A firmware update of the basic device and the mod-
ule can be done
1. via the device homepage of the UMG 801
(menu "Settings -> Firmware update" - see us-
age information of the basic device).
2. via the firmware update wizard of the GridVis
®
software:
- Open the Firmware Update Assistant in the
GridVis
®
software by clicking “Update device”
in the “Extras” menu.
- Select a corresponding update file and carry
out the update.
INFORMATION
This user manual describes the modules and pro-
vides information on the operation of the modules
via the basic device.
In addition to this user manual, refer to the usage
information of your basic device, such as:
·User manual
·Installation manual
·Safety information
·Data sheet
·Installation supplement
In addition, also note any special usage information
for your application/project!
Moreover, the
GridVis
®
software has an “online
help” feature.
16.6 Procedure in the event of a malfunction
ATTENTION
An error in the communication with the basic
device leads to a device fault!
If communication from the basic device to the mod-
ules is lacking or faulty during operation, a warning
signal will appear on the display of the basic device.
Prior to dismounting or disconnecting the mod-
ules of the basic device (the system)
·
Disconnect the supply of power! Secure it
against being switched on! Check to be sure
it is de-energized! Ground and short circuit!
Cover or block off adjacent live parts!
·
Prior to remounting, it may be necessary to
restart the basic device.
·
Also take note of the chapter “Procedure in the
event of a malfunction” in the documentation
of your basic device.
·
If the measures indicated here are unsuccess-
ful, please contact our support team (www.
janitza.de).
·
If there is discernible damage, send the device,
component or module back to the manufactur-
er in compliance with proper transport condi-
tions.
16.7 Resetting the module to the standard
factory settings
“
Reset to standard factory settings
” can be carried
out for the module via your basic device. A descrip-
tion of this can be found in the user manual of your
basic device.