Troubleshooting
HT1
User Manual
Janam Technologies LLC Version 1, September 2020
Troubleshooting 15—3
the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
c
Contact your network operator to check service availability.
I cannot access my voicemail
c
Make sure your operator’s voicemail number is correctly entered in "Voicemail number".
c
Try later if the network is busy.
I am unable to send and receive MMS
c
Check your device memory availability as it might be full.
c
Contact your network operator to check service availability and check
MMS parameters.
c
Verify the server center number or your MMS profile with your operator.
c
The server center may be busy, try again later.
SIM card PIN locked
c
Contact your network operator to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my device to my computer
c
Make sure that you’re using the cable included in the box.
I am unable to download new files
c
Make sure there is sufficient device memory for your download.
c
Select the microSD card as the location to store downloaded files.
c
Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
c
Make sure that Bluetooth is turned on and your device is visible to other users.
c
Make sure that the two devices are within Bluetooth’s detection range.
How to make your battery last longer
c
Make sure you follow the complete charge time (minimum 3 hours).
c
After a partial charge, the battery level indicator may not be exact. Wait for at least 20
minutes after removing the charger to obtain an exact indication.
c
Adjust the brightness of screen as appropriate.
c
Extend the email auto-check interval for as long as possible.
c
Update news and weather information on manual demand, or increase their auto-check
interval.
c
Exit background-running applications if they are not being used for a long time.
c
Deactivate Bluetooth, WLAN, or GPS when not in use.
The device sometimes gets hot
c
This heating is a normal consequence of the CPU handling excessive data. Ending above
actions will make your device return to normal temperatures.
