Your headset intelligently adjusts the volume* of your calls for optimal sound quality, depending
on your surrounding background noise. To manually adjust the volume, use the volume controls
on your smartphone.
*The Jabra Eclipse and Jabra Talk 55 can turn this feature off using Jabra Assist.
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When I use my Jabra Bluetooth solution with the OnePlus 5/5T smartphone, why is there no audio for
calls and music in the Jabra solution?
This is currently (December 2018) a known issue with the OnePlus 5/5T smartphone, regardless of the
Bluetooth solution connected. See more details on the OnePlus Support Forum
The following troubleshooting steps have helped some users and may work for you. Try to power the
smartphone off/on. Try to turn AirPlane mode on/off.
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Why can I not play music through my Jabra device, but can use it for calls?
Your Jabra device or connected Bluetooth device may not support the Advanced Audio
Distribution Profile (A2DP), which enables multimedia audio communication, such as music,
between your Jabra device and a connected Bluetooth device. Check the technical specifications
for your devices to see whether A2DP is supported.
If your Jabra product does support A2DP, verify in your smartphone’s Bluetooth settings that
your Jabra device is selected for media streaming.
Need more help?
Please contact Jabra Support at the bottom of the page and we will do our best
to help you.
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Why is there a difference between the audio quality for calls and music listening?
Telephony/communication products typically support wideband audio–also known as HD (High
Definition) voice. HD voice reproduces voice quality so that it sounds crisp, clear, and natural at
the receiving end of the call. HD voice provides high quality audio for calls but not for music
listening.
To get the best possible audio quality for music reproduction, a product should support music
and video streaming in Hi-fi stereo. Bluetooth devices typically use the A2DP (Advanced Audio
Distribution Profile) standard for streaming high quality stereo audio. For details on Jabra
product performance for calls versus music, see the datasheet and technical specifications.
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